Frequently asked questions

A subscription to a catalog of Steam games: thousands of titles without buying each one. Access to a game opens on its page.

A purchased game is yours forever, with achievements and online play. The subscription opens the whole catalog while it's active and is meant for single-player. In return, for the price of one AAA game you get access to hundreds.

Compatibility depends on the game, its system requirements and launch method. Check the game page before paying. Having Steam on macOS, Linux or Steam Deck does not by itself confirm that a particular game will work on that device.

Several thousand titles: AAA hits from Rockstar, Ubisoft, EA, Bethesda, Square Enix, indie favorites, and classics. Full list lives in the website Catalog. The library is updated regularly.

Current prices and the final amount for your payment method are shown on the Subscription page.

Current subscription terms are listed on the Subscription page.

Yes. If your subscription is still active, a new payment stacks on top of the remaining time. Buy whenever it's convenient — no day is lost.

Game access closes; your dashboard and history are kept. Buy a new subscription whenever you're ready.

Available methods depend on your region. Checkout shows the supported payment methods, any applicable fee and the final amount before payment.

Checkout supports TON and USDT on the TRON network (TRC20). After selecting a plan, the site shows the network, address, exact amount and payment expiry. Use the specified network and payment details. The subscription activates after the transfer is confirmed.

Yes — before you first open access to a game, in full minus actual processing fees. Once you've opened access to a game at least once, the service is considered rendered and refunds are no longer available. See § 8 of the public offer for details.

Codes for subscription days or requests go into the code activation block in your dashboard on the website — enter the code from a campaign or from our manager and the subscription extends automatically. A discount promo code is entered at checkout under 'Have a promo code?'.

No. The subscription is meant for single-player: online modes, online co-op and PvP are not available. If you want to play online with friends, buy that game for yourself.

Subscribe, pick a game and press 'Get access' on its page — then follow the instructions.

Once every 30 minutes: after you open a game, you can open the next one in half an hour. Try sooner and you'll see a limit message.

Repeat the steps from the instructions on the game's page or contact support.

Some games run through the publisher's launcher — this is stated on the game's page.

In your dashboard on the website, in the Subscription section.

Yes — same as in regular Steam: right-click the game → Properties → Language.

Yes, they're set out in the public offer. Breaking them ends your access with no refund.

Yes — saves are stored on your computer. How to keep your progress safe is explained in the instructions on the game's page.

They don't show up in your Steam profile. If 'forever' achievements matter, buy the game personally.

Check: 1) your internet; 2) subscription is active; 3) you haven't hit the request limit. Opening access sometimes takes 10–20 seconds — that's normal. If nothing helps, contact support.

Use the language switcher in the site header (RU / EN / KR). Russian, English, Korean supported.

In your dashboard on the website, in the history section — all opened games with dates.

The fastest way is the site chat or our Telegram manager (t.me/Steam_GateBot): quick answers and general advice, especially from 10:00 to 22:00 MSK. Refunds, technical issues and suggestions go through a support request in your dashboard on the website — we usually reply within 5 to 48 hours. Email: support@steamgate.online.

The site chat and our Telegram manager (t.me/Steam_GateBot) are for quick answers and general advice. For serious issues — refunds, technical problems, suggestions — create a support request in your dashboard on the website: it won't get lost, the whole conversation is kept in one place, and you'll get a notification when support replies. A reply takes 5 to 48 hours on average, depending on how busy our team is, but we always try to answer as soon as we can.